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Frequently Asked Questions

Questions about OUR AGENCY

Questions about the SERVICES

Questions about THE WEBSITE

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Payment 

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Contacting other members 

Your profile 

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General questions about dating Russian women and Ukraine women

Answers

I would like more information about your agency.

We at A photo Match are in Russian dating since 1994. We started Russian dating with printed catalogues in 1994 and in 1995 moved to the Internet. The original website A Pretty Woman is still going but has been upgraded to deliver a better service for you at A Photo Match. We are one of the first in Russian dating and still going. Many have learned from us about Russian dating. Our years of existence in the Russia dating industry speak for itself. Our clients are our highest priority. Our service is designed work. We have a proven record of success in the Russian dating industry. Please click here to read in more detail about A Photo Match.

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How long have you been in business?

We at A photo Match are in Russian dating since 1994.

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Why must I choose your service?

The most important reasons are:

  • We are in business since 1994 and are still going strong.
  • We are one of the first in Russian dating
  • We have a proven track record in Russian dating.
  • Hundreds of people have found their love though us.
  • You can call our office and talk to a live person. 
  • We have a excellent after sale service

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Can I talk to somebody in your agency on the phone?

Yes, you are welcome to give us a call and talk to anyone from our staff. Click here to get the contact numbers.

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Who is writing letters of members?

Members write and answer letters. Letter go directly from member to member. 

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Do the letters of members come through another agency? 

Letters go directly from member to member. Agencies are not allowed to register on A Photo Match.

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Does your agency screen the letters?

No, A Photo Match do not screen any letters of members. 

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Does your agency allow direct contact with female members?

Yes we allow direct contact between members and exchange of contact details between members. Most of our women can speak English otherwise the free online language translator.  

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Can I search on the website without registering as a member?

You can search the website members without registration but you will not be able to make contacts with any members. You need to be a registered member to take advantage of the website's facilities. Registering on our site is absolutely FREE. Click here to join FREE right now!

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Is registration free?

Yes, registering on A Photo Match is totally free. You do not need to pay anything to register; simply fill in the form. Click here to register FREE!

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How can I change my username?

You cannot change your username.

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How can I change my password?

To change the password, login, then click on the link "Click here to change your PASSWORD".

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I forgot my password. Can you help?

Click on the link on any page "Forgot your password?" You need to provide your email address. An email with your username and the link to change the password will be sent to the email address specified in your account. If you do not remember your email address or do not have access to this email address anymore, please contact us.

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I forgot my username. Can you help?

If you do not remember your email address or do not have access to this email address anymore, please contact us.

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How do I cancel recurring billing?

You can cancel recurring billing at any time by clicking on the link "Cancel recurring billing" on the Home page of your account (you must be logged in). Please note it may take up to 72 hours to process your request. You will receive a confirmation once the request is processed.

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Can I pay by other means than a credit card?

We process credit card payments ourselves with the latest encryption and security to ensure your payment information is safe.

If you wish to use a different payment method, you can also use the following:

  • PayPal - simply follow the regular ordering procedure and choose PayPal as the payment method on website. Establishing an account with PayPal to send money is free and you can transfer funds to your PayPal account from any of your accounts, credit or debit card. 
  • Direct deposit / bank transfer- please be advised $10 administration fee is charged on top of your payment and the lowest value for a direct deposit is $150. Please contact our Help Desk (click on "Contact") for details. 
  • We do not accept transfers by Western Union / Money Gram.

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What membership options do you offer?

We offer affordable membership options to suit everyone. Silver membership is FREE. Gold membership, including UNLIMITED mails and UNLIMITED Expressions of Interest, is from only $14.50 a month. Click here to learn more about different membership options.

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Can I contact just 1 lady without buying a subscription?

YES you can! You can contact just 1 lady and exchange UNLIMITED mails with her (send and receive) for only $13 (or $45 for 10 contacts to contact 10 ladies). You are in control of how much you want to spend. Still, our subscriptions are the best way to contact women with the cost per contact as low as only $1.90 for UNLIMITED mails with 1 woman. You can also instantly download direct email addresses of women.

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How can I upgrade my membership?

Login, go to the Home page of your account and click on the link "Click here for UPGRADE OPTIONS".

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How can I delete my profile?

Login, then click on the link "Click here to DELETE your profile". If you simply need a break and may resume your search in the future, use the option "HIDE your profile" instead. This will also save all your member discounts which otherwise will be cancelled. You can only delete an approved profile; if your profile has not been approved yet, you will not be able to delete it. Please remember deleting your profile on the site does not stop recurring billing. In order to stop recurring billing, you need to cancel recurring billing before deleting your profile.

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How can I put my load my information on your website?

Loading your information on our website is absolutely FREE. Click here to register your profile right now!

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How much does it cost to place my information on your website?

Loading your information on our website is absolutely FREE for both men and women. To contact women, you need to either buy contact credits ($13 to exchange UNLIMITED mails with 1 lady or $45 to contact 10 ladies) or buy a bulk value subscription. Click here to register your profile right now!

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How do I make contact with women/men?

In order to contact any of our members you must register as a member on the website. It is absolutely FREE to register, no payment required. Click here to register right now.

After you have registered your own profile, it will be sent to administrator for approval. Once your profile is approved, you can contact other members. Basing on your membership level, contacting other members can be FREE for you or you can pay a one-time low fee for each separate contact. Click here to learn more about different membership levels.

You can contact other members by using the functions "Email me" or "Send 'Expression of Interest' message"

"Email me"

When you press the button "Email me", you are sending an email through our website's messaging system. The message will arrive into the lady's mailbox on our site. The lady receives a notification to her email address that there is a message for her waiting on our site. She can read your message with one click of mouse and answer it. Answering emails is free for women.

"Send 'Expression of Interest' message"

When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' message when she logs into her account. Answering 'Expression of Interest' messages is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest' message, you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's direct address.

 You can also download direct email addresses of women by clicking on the link "Get lady's address". This option is only available for Platinum members.

Meeting women through our service is very similar to the way you would meet women through any online personals. You contact them, correspond with them, and then meet them in real life.

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How can I open mails from other members?

You need to be a paying member to contact other members or read their letters to you. You can either buy Gold or Platinum bulk value subscriptions or you can purchase an individual contact where you can send unlimited emails to 1 woman for only $13.

You can view emails from other members in response to your profile that is listed on our website by clicking on the link "Click here to check your MAIL MESSAGES". You can view the profile of the person who have sent you the email by clicking on the link of the member in your inbox. If you decide you are interested in the person, you can open the letter.

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What is "Expression of Interest"?

When you send 'Expression of Interest', the lady receives a notification to her direct email address that there is somebody interested in her. She can click on the link in this message and view your profile. The lady can also see your 'Expression of Interest' when she logs into her account. Answering 'Expression of Interest' is free for women. Once she viewed your profile, she should answer whether she is interested in hearing from you. Once a lady answered your 'Expression of Interest', you will receive an email notification. The answer will be "Interested" or "Not interested". If a lady is interested, you can then either email her through the website or get lady's address. Click here to learn more

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How can I know if a lady has read my email sent through the website?

Yes it is possible to see it on the website. There is "status" column in your Outbox on the site, and it shows "Read" or "Unread". It can be also "Read/Deleted", which means the lady has read your letter and deleted it. In this case, if she has read your letter and deleted it, it usually means she is not interested and is not going to answer. The lady can decide not to answer because she is offended or simply she is not interested anymore and decide to delete instead of saying "no"

If it says it is "Read/Deleted", then she is not interested. If it is "Unread/Deleted", then this means that the lady decided you are not suitable for each other based on your profile. Your profile can be viewed via a link displayed along with your mail. You can try to change your photo or the wording of your profile: try different things and see what works the best for you. 

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What is "Polite NO"?

It is a polite way to respond to a member. When you receive an email from a member for the first time, you can use the function "Send polite NO". Using this function is FREE. You do not need to be a paid member. It sends the following message to the receiver: "This member thanks you for your attention but cannot return your interest. Try to contact someone else. New members are joining every day!"

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What are the requirements for posting a profile on A Photo Match?

Posting your profile on A Photo Match website is FREE but it should meet the following basic requirements:

  • Your profile should include information about you and what you are looking for in a partner. 
  • It should not be obscene or vulgar, or promote any illegal, harmful or indecent activities.  
  • Contact information should be included only in the corresponding fields - NOT in your visible profile.  
  • The information in your profile should be truthful.  
  • Some basic info is required: No empty profiles will be approved.  
  • Please do not include any contact information in your visible profile: NO email addresses, NO phone numbers, NO links to other websites. Such profiles will be refused in publication and if you repeatedly try to sneak your email address into your profile, it can be deleted.

     You are ALLOWED to include your email address, phone number and any other contact information in your personal correspondence with other members. We do not censor correspondence between the members.

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My profile was refused, why?

Your profile was most likely refused because of one of the following reasons:

  • You did not fill out the basic information that is required, your profile is basically empty, there is no information about you and what you are looking for in a partner. 
  • Your profile may be considered as obscene or vulgar, or it promotes some illegal, harmful or indecent activities.
  • Personal contact information is included in visible fields - email addresses, phone numbers, names and addresses of other websites are NOT allowed in your visible profile. 
  • If your profile was refused, please review its contents and make the necessary changes, and we will approve it as soon as possible.  

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How can I change my profile details?

Login to the website, click on the link "Click here to change your PROFILE DETAILS". Once completed changes, remember to SAVE the changes. Your new updated profile will be sent to administrator for approval. Until the administrator approves it, you can only see the old version of your profile. Once your updated profile is approved, it will be available to members.

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What types of photos are allowed?

A Photo Match has certain requirements to the photos you submit:

  • Only your photos - no pets, cars, houses, celebrities, cartoons etc. 
  • Only you must be alone in the photo - no other recognizable people. 
  • Your face must be recognizable in the photo - no photos of body parts or face parts. 
  • No obscene or vulgar photos; 
  • No visible contact information. 

     All other photos are acceptable. You will have the best results if you are dressed smart-casual or formal: a collared shirt and trousers for men, dress or evening gown for women. A friendly smile on the photo will definitely bring you better results!

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My photo was deleted, why?

Your photos need to meet the criteria of the website. Your photo may be deleted by administration because of the following reasons:

  • It was not your photo of you only. It was a picture of a celebrity, a cartoon character, a photo of your pet etc. 
  • There were other recognizable people in the photo, including children or people in the background.
  • Your photo didn't have a recognizable face, or your face was obscured.
  • Your photo could be considered as obscene or vulgar.
  • You had some visible contact information on your photo: email address, website address, phone number etc.
  • Your photo didn't upload to the site properly and could not be viewed.
  • Those types of photos are not allowed. Please replace them with the photos that are allowed for publication on our website.

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How can I delete/replace my main photo?

If you only have one photo in your account, you will be unable to delete your main photo. You need to add another photo, have it approved, and then you can make the new photo your main photo and delete the old one.

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Why do Russian women looking for partners outside Russia?

Not all Russian ladies can find suitable husbands in Russia. For more information please read: Why Russian women want to leave Russia

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Are Russian women willing to move abroad when they marry someone outside Russia?

All Russian girls that A Photo Match represents are ready to relocate if they find a suitable partner. If there is no clear indication of the country of residence in a woman's requirements for a potential partner, it means she will consider a man from any country if he meets her other requirements.

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How can I send money to a lady?

A Photo Match discourages sending money between the members. Please be advised to never send money on request of other members.

Cannot Find Answers To Your Questions

If you could not find answer to your question, please contact us through Help Desk

READ ALSO:

Ukraine Girls and Ukraine Brides - The popularity of Ukraine girls are growing                                       

Why Russian Women want to leave Russia - It is true that many Russian women seeking men abroad

Russian Dating Agencies and Russian Internet Dating - Categories of Russian dating agencies on the Internet

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